Please Note that JetMate is no longer a product that we provide with our printers or sell. If you need an envelope design program, we suggest purchasing FlexMail.

Installing the program:

• There are two software programs, located in separate directories, on the JetMate 3 CD. Be sure to load the appropriate program for your printer.
  JetMate 3 (F:\STANDARD_RENA_PRINTERS) can be used with Rena models: DA590/*606/*607/608/610/615, Envelope Imager I (DA612) and Envelope Imager II (DA613).
  
   *When using JETMate3 with the DA606/607 printers, on an NT4/2000/XP platform, please limit your font choices to "internal printer fonts" only. Selecting True Type fonts will greatly reduce your throughput and or may not print correctly.
  
  Note: Although the "XPS\PS..." choices are listed, there are numerous problems with JetMate 3 working with these products. Therefore, we do not recommend using JetMate 3 with the XPS1000/2000 (PS1000/2000) printers.
  JetMate III for the Imager III (F:\ENVELOPE_IMAGER_III) can only be used with the Envelope Imager III.
  
• Be sure to accept the “temporary serial number and activation key” information, when you first install the program. Immediately changing this information to your permanent information will cause the program to display “non-valid activation found” when you launch the program.
  
• Using JetMate 3 “standard version”: Please be sure the HP DeskJet 500 and HP LaserJet III drivers are both loaded onto your computer before attempting to use JetMate 3. These drivers can be loaded from your original Windows System CD. They are not on the JetMate CD.
  
• Using JetMate III for the Imager III: Please be sure both Imager III drivers (Rena Imager III and Rena Imager III memory overlay) are loaded onto your computer. They must be loaded from the JetMate3 CD. They can be found in the following locations:
      F:\ENVELOPE_IMAGER_III\95_98_ME
      F:\ENVELOPE_IMAGER_III\NT_2000_XP
      F: = Your CD ROM drive letter

Error Messages:

When the customer tries to print. The program displays the following error message:

• “Printer driver <<HP LaserJet III>> has not been configured. All true type fonts will be printed as graphics. See the HELP file for further information.” 
  This error will occur when selecting a true type font, via the “edit text box” window, if the HP LaserJet III driver has not been loaded onto the PC.  Please load the HP LaserJet III driver from your original Windows System CD.
•  “Error program C:/JetMate3 WM-01202B.pgm. Error 14 Line 58140.”
  This error indicates that the HP LaserJet III driver has not been loaded onto the computer. Please load the HP LaserJet III driver from your original Windows System CD.
• “Are you sure this is the correct printer driver? The driver should be <<HP DeskJet 500>>.” 
  This error indicates that you are not choosing the correct driver when printing from JetMate 3. You must choose the HP DeskJet 500 as your printer driver when you print from JetMate3.
  Note for JetMate III: You must choose the Rena Imager III driver (previously loaded from your JetMate3 CD) when you print from JetMate III for the Imager III.

Common Problems/Solutions:

• “Not able to print graphic or indicia.”
  This problem will occur if you do not have the correct printer drivers loaded or if you are not choosing the correct printer driver from JetMate when you print.
  JetMate III Solution: Make sure both the “Rena Imager III” and “Rena Imager III memory overly” drivers loaded onto your system. Make sure you are choosing the “Rena Imager III” driver when printing from JetMate III. 
  Tip: You may want to set the “Rena Imager III” driver as you default driver.
  JetMate 3 Solution: Make sure both the “HP DeskJet 500” and “HP LaserJet III” drivers loaded onto your system. Make sure you are choosing the “HP DeskJet 500” driver when printing from JetMate3. 
  Tip: You may want to set the “HP DeskJet 500” driver as you default driver.
  
  
• “When printing from JetMate III; Graphic or indicia will not print if positioned near right side of layout (envelope).”
  This problem will occur if your paper size, found under printer driver properties, is set too narrow. This problem is most common when using the JetMate III program to print to the Envelope Imager III from a Windows 95/98 system.
  Solution: The paper size (width), in both drivers, must be set at least as wide as the form you are printing on.
  Tip: It is OK to set the paper size, within the printer drivers, wider than the form you are using.
  Example: In Windows 95/98 the default paper size for the “Rena Imager III” and “Rena Imager III memory overlay” drivers is “Custom” (500 x .01” = 5 inches). If you are trying to print an indicia toward the right edge of a 9.5 inch wide envelope (#10 envelope); set (choose) the paper size, within the driver properties, as “3 in x 13”. 
  
• "When printing True Type Fonts, from Windows NT/2000/XP, with the DA606/607 printer, the print head makes multiple movements per line and the throughput is greatly reduced."
  Depending on the EPROM versions in your printer you may also experience "garbage printing" or "stair stepped" lines. This is due to the limitations of these older "line printer" models.
  Solution: If possible, use an older operating system (Windows 98) or limit your font choices to "internal printer fonts" only. 
  

Known Program Problems:

• Envelope Imager I/II (612/613), PS1000/2000, XPS1000/2000: 
  Printing in REV orientation causes the printer to feed without printing, feed very slowly, not recognize material, show ??? on display.
  Solution: Download “PATCH 2 for Version 3(Regular) from our web site http://www.renausa.com/JETMate/
  This patch (file name: wm-0202b.pgm) will correct for this problem in JetMate 3. Copy this file to the Jetmate 3 directory - it replaces a file with the same name.
  

• Printer displays "Font Loading Error" when printing any TT font using JetMate 3.  Data that is sent in this TT font choice, is not properly printed or is not printed at all.
  Solution: Download “PATCH for Version 3 (Regular) from our web site http://www.renausa.com/JETMate/
  This patch (file name: Wm-True.pgm) will correct for this problem in JetMate 3. Copy the file to the Jetmate 3 directory - it replaces a file with the same name.
  

• The JetMate 3 PAUSE feature “Display message” is not working.
  If you setup a pause using this feature, JetMate will display the message “Printing paused” every time it meets the criteria set, however, no data is sent to the printer. In order to send data to the printer, all of the pauses must acknowledged by hitting OK. Then the message “Printing is complete Total items = …” is displayed. When you hit OK, then the data is sent to the printer.
  At this time, there is no correction to this problem.
  

• JetMate 3 prints a Head Purge every 800 pieces, even though this feature is set to off.
  At this time, there is no correction to this problem.

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